Fleet Service Advisor

Fleet Service Advisor (Contact Centre)

Location: Alfreton

Salary: £25,692 per annum (plus career progression)

Working hours: 4 days on / 4 days off, rotating shifts 5:30-4:30 / 1pm till midnight

Do you want to work for only half the year? My client is looking for someone to hit the ground running as a Fleet Service Advisor for a large company in Alfreton. If this interests you, apply today.

Responsibilities

• To personally provide excellent standards of customer service
• Understand and demonstrate tremendous customer care and rapport building
• Display good listening skills to identify customer needs
• Deal with all internet, email and phone enquiries
• Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
• Work as part of a team to achieve personal and department objectives
• Manage, respond and log all incoming email enquiries on appropriate systems
• Keep and update reports and call logs

Requirements

• Customer service experience - within a contact centre or retail / sales
• Customer's first contact
• Dealing with emergency breakdowns and general defects/compliance events
• Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
• Ability to prioritise and identify services required for warranty, damage.
• Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
• Understanding compliance importance
• Excellent communication skills - via phone and email
• Ability to adapt and work well with people
• Well-spoken and uses professional and polite mannerisms
• Good listening skills
• Dedication - longevity and / or progression within the company
• Good IT skills and understanding of Microsoft packages particularly Excel

Benefits

• Enrolment into Pension Scheme
• Healthcare Scheme
• Cycle to work scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free onsite Parking
• Excellent Training Provided, 4 on 4 off Rota

Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.