Fitness Officer

The Post

The post holder will provide a customer-facing role in the delivery of the overall fitness programme in the gym areas. Key to this role is the ability to inspire and motivate members to engage in fitness and physical activity through quality instruction, personalised fitness programmes, events and challenges.

Description of Duties Instruction

• Perform new member inductions and explain and demonstrate the need for correct training and technique purposes
• Follow operational procedures in the use of the equipment to provide fitness programmes for members
• Perform basic fitness tests on members to give advice and feedback regarding health and fitness status
• Prepare personal exercise plans for members that assist them achieve their health and fitness goals
• Provide a range of fitness, relaxation classes and educational sessions on key aspects of health and fitness
• Contribute to the delivery of a series of events, challenges and workshops to inform and motivate customers

Customer Relations

• Provide an approachable, professional point of contact in the gym areas for new and existing members that provides a hub for communication, interaction and social engagement amongst users
• Take action to ensure that all facilities are clean, well maintained and fit for purpose at all times
• Follow operating procedures for the logging and reporting of equipment faults and take action to minimise disruption
• Deliver a customer service culture that involves new member contact, which encourages product sales, participation, social interaction and membership retention, so that exercise becomes habitual and enjoyable
• Deal with customer comments to ensure high levels of customer satisfaction at all times

Other

• Promote and be part of a continuous improvement culture set within a student centred environment
• Provide support for the generation of membership sales by providing prospective and current members with information on services, membership packages, promotional events, tours, etc, to ensure high levels of customer satisfaction
• Provide First Aid where required and ensure the reporting of incidents and accidents is carried out in accordance with University procedures
• Adopt a flexible approach to work, providing cover in cases of sickness, annual leave or special events
• Assist with the delivery of departmental and university wide events, for example, Freshers' Week, Open Days, Dumyat Hill Race and Campus 5K
• Embed the University's core values of excellence, openness and ambition
• Support and promote the values and behaviours of the Sports Development Service and the University of Stirling at all times
• Ensure that all University policies and procedures are adhered to
• Carry out any other duties, which are appropriate to the post as may be reasonably requested