First-Line Tech Support Agent - Fast, Clear Help

Luminance is seeking a proactive, customer-focused support professional to join our tech team. This role handles incoming queries and incidents, resolves simple issues quickly, and ensures customers receive timely next steps with clear communication.

You will act as the first point of contact via phone and Intercom, log and triage issues, escalate where needed, and collaborate with second and third line teams to ensure smooth handovers and continuous improvement of support processes.