First Line Support/Service Desk Analyst

1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent)

Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week)

We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent.

What you'll be doing

• Acting as the first point of contact for IT support queries (phone, email and walk-ups)

• Troubleshooting issues across Microsoft 365, Entra/Azure AD, Windows 10/11, and core desktop applications

• Managing tickets, escalating where needed and keeping users updated

• Setting up new starters, accounts and basic access permissions

• Delivering excellent customer service to internal users

What we're looking for

• Experience in 1st Line/Service Desk/Helpdesk support

• Confident working with the Microsoft stack (M365, Active Directory/Azure AD/Entra)

• Great communication skills and a positive, user-focused approach

• Someone who enjoys being on-site, learning and getting stuck in

Why apply?

• FTC with a strong chance of going permanent

• Stable, friendly environment with lots to learn

• Clear progression into 2nd Line over time

If you're looking for hands-on experience, solid training and a path into long-term IT support, apply now or message me directly for more info.

RSG Plc is acting as an Employment Agency in relation to this vacancy.