First Line Support Analyst

Posted 4 days 2 hours ago by Vector Resourcing Ltd.

Permanent
Not Specified
Other
London, United Kingdom
Job Description

We are searching for a First Line Support Analyst to provide prompt and effective technical support to both clients and internal users. This role involves resolving application and data-related queries, monitoring system alerts, and supporting access and configuration requests to ensure smooth platform operations.

Responsibilities

  1. Monitor and triage inbound support tickets and phone calls
  2. Respond to and resolve first-line queries, escalating complex issues as necessary
  3. Perform basic SQL queries to retrieve data and support troubleshooting
  4. Review and action system alerts and exception reports
  5. Maintain accurate ticket records with clear documentation of actions taken

Qualifications

  • Experience in software application support or data analysis
  • Basic knowledge of SQL and relational databases
  • Familiarity with ticketing systems such as Zendesk
  • Basic understanding of XML and API interactions

This job posting is active and currently accepting applications.