First Line IT Support

Job Title: First Line IT Support
Location: Sheffield
Salary: £25,000-£28,000 per annum

Are you a skilled First Line IT Support professional based in Sheffield? As a First Line IT Support Engineer, you'll be responsible for providing technical support, troubleshooting, and assisting users to ensure IT systems run smoothly. You'll be working for a growing business delivering reliable IT solutions and excellent customer service.

Responsibilities:

? Respond to IT support requests via phone, email, or ticketing system
? Troubleshoot hardware, software, and network issues
? Assist with user account management and permissions
? Support IT projects and system upgrades as required
? Maintain accurate documentation of support activities
? Provide excellent customer service to internal stakeholders

Experience and certifications required:

? Proven experience in first-line IT support
? Familiarity with Windows and/or Mac operating systems
? Basic networking knowledge
? IT certifications such as CompTIA A+, Microsoft MTA, or equivalent (beneficial)
? Strong communication and problem-solving skills