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Overview

Join our client's prestigious automotive brand as a Front of House Host, where you will host all Park Lane/Park Royal customers and provide exceptional customer service across both the sales and aftersales departments. This is a full-time position with a 40-hour working week, Monday to Saturday on a rota, across Park Lane and Park Royal sites to ensure full cover during site opening times, including bank holidays.

Park Lane (Showroom)
09:00 - 18:00 Monday, Tuesday, Wednesday & Friday
09:00 - 20:00 Thursday
09:00 - 17:00 Saturday

Park Royal
07:30 - 18:00 Monday, Tuesday, Wednesday & Friday
07:30 - 20:00 Thursday
08:00 - 16:00 Saturday

There is late night opening on a Thursday; however, on occasion you may be required to work later for specific ad-hoc events. Competitive salary based on experience.

Responsibilities

• Greet and welcome clients upon arrival, offering a warm and professional first impression.
• Assist with refreshments and maintain the luxury retail showroom presentation across all sites.
• Follow all Park Lane uniform and brand & personal appearance representation standards at all times.
• Confidently present vehicle features, technology, and benefits to customers.
• Provide personalised assistance and hospitality to customers wherever possible.
• Work closely with the Front of House Manager to implement and maintain service excellence initiatives.
• Coordinate with sales and aftersales teams to enhance and personalise the customer journey for all appointments.
• Ensure seamless communication between clients and relevant departments, keeping them informed at every stage.
• Ensure all reception telephone calls and email etiquette are professional and include appropriate greeting and sign off.
• Monitor and manage appointment schedules, ensuring efficient customer flow throughout the day.
• Manage all VIP and GKL clients with discretion, offering a tailored experience.
• Provide feedback on all customer interactions to help enhance the overall retailer experience.
• Participate in team meetings and training to continuously improve service standards.
• Participate as Front of House cover for all out-of-hours company events.
• Oversee the facilitation of meeting room requests, prepare, set up and clear meeting rooms with refreshments and lunches for internal & client meetings.
• Reporting of any maintenance, IT or Health and Safety concerns to the relevant department.
• Assist in administrative duties as required.
• Manage complaints and/or VIP customers with discretion.

Qualifications Essential Skills

• Previous experience in a customer-facing role within luxury automotive, luxury retail or premium hospitality environments.
• Proven track record in building and maintaining strong relationships with clients.
• Excellent time management and organisational skills with strong attention to detail.
• Ability to problem solve and prioritise decisions.

Desirable Skills

• Maths and English GCSE to Grade C.

Key Information and Benefits

• Competitive salary based on experience.
• 27 days of holiday entitlement in your first full year, increasing to 29 and 30 days.

Job Ref: 1BMWF

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

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