Financial Crime Specialist (Hybrid)

Our Story

Hello there. We're Zopa.

We started our journey in 2005, building the first peer-to-peer lending company. In 2020, we launched Zopa Bank, a bank that listens to customer feedback and does the opposite of traditional finance. We're redefining the banking experience, putting people at the center, and empowering everyone to aim high and move finance forward. Find out more at .

We're proud of our achievements, including being named in the top three UK's Most Loved Workplaces. If you enjoy unconventional challenges, thinking differently, and making a significant impact, you'll thrive here. Follow us on to see us in action.

Job role:

We are seeking a detail-oriented and highly motivated Financial Crime specialist to join our Financial Crime Operations team. You will monitor and analyze transactions to detect and prevent suspicious activity related to money laundering, fraud, and other financial crimes. Responsibilities include customer risk assessments, triage, and in-depth enhanced due diligence (EDD) reviews.

This role requires a strong understanding of financial regulations, excellent analytical skills, and the ability to work effectively in a fast-paced, team-oriented environment.

Working hours:

This is a hybrid role, working in the office on Tuesdays and Thursdays. Your shifts will be 7.5 hours between 8 am and 8 pm, Monday to Friday, with one weekend day every other week remotely. If you work a weekend day, you will get a day off during the week.

A day in the life:

• Transaction Monitoring: Review and analyze customer transactions to identify suspicious activity, including money laundering, fraud, and terrorist financing. Experience investigating Mule alerts is desirable.
• SARs: Prepare and submit Suspicious Activity Reports accurately and promptly.
• Enhanced Due Diligence (EDD): Conduct investigations into high-risk customers, understanding their Source of Wealth and Funds to ensure consistency with their profiles.
• Customer Risk Assessment Cases and Reviews: Perform EDD for PEPs, high-net-worth individuals, and customers flagged by legal or law enforcement agencies.
• Phone-Based Interaction: Handle customer interactions via phone, addressing inquiries and providing support with high professionalism and communication skills.

About you:

• Experience in financial crime, fraud, or transaction monitoring within banking or financial services.
• Knowledge of UK financial crime regulations, including POCA, MLR, and FCA guidelines.
• Familiarity with transaction monitoring systems.
• Strong analytical, investigative, and communication skills.
• Ability to work under pressure and prioritize effectively.
• Understanding of banking products and services.
• Proficiency in Microsoft Office Suite.
• Organized and methodical with complex investigations.
• Decision-making confidence and escalation skills.
• Desirable: ACAMS or ICA certification and experience in a regulated UK financial institution.

We're on the move!

By late 2025, Zopa will relocate to 20 Water Street, Canary Wharf, fostering collaboration and innovation for our growing team.

Flexible working:

We value work-life balance. This hybrid role requires in-office presence twice a week and offers the option to work abroad up to 120 days a year, subject to right to work.

Diversity Statement

We are committed to a workplace free from discrimination, embracing diversity and inclusion. We welcome everyone to bring their full selves to work and are happy to provide reasonable adjustments upon request.