Field Technician

Field Technician - UK

Guildford

Salary £25,000- £28,000

Day to day Key Responsibilities

We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, build, repair and/or test a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that a high-quality work is delivered in agreed timelines.

The main targets of this position are to develop aftersales activities and achieve Customer satisfaction.

Your mission:

• Perform visit to customers for repair and detect qualified leads
• Promote Service contracts (extended warranty, annual maintenance, calibration)
• Maintenance on medical devices in the workshop and at customers place
• Perform failure finding on returned devices
• Perform mechanical/electrical repairs
• Perform functional testing and electrical safety tests
• Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
• Perform reprocessing of our Rental/Loan/Trial fleet of devices
• Assist with spare part warehouse inventory and management
• Assist the warehouse team for end of period
• Assist the field sales team on request
• Cooperate with the hotline support and customer service teams
• Assist in documentation preparation for QA
• Support on analysis reports and feedback adequate information
• Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation

Requirements

• Ability to sell service contracts, accessories and share qualified leads with sales team
• Ability to troubleshoot, test and repair technical equipment
• Ability to work on own initiative with minimal supervision
• Good organizational skills to work on multi-tasks with sense of urgency and travels planning
• Good analytical, communication and reporting skills
• Awareness of electrical and mechanical health and safety issues
• Self-organized, problem-solving, attentive, and motivated
• Team and customer oriented
• Available to travel abroad for training and to travel in UK/Ireland to visit customers (