Field Support Manager

Posted 5 days ago by Ll Oefentherapie

£80,000 - £100,000 Annual
Permanent
Full Time
Engineering Jobs
Not Specified, United Kingdom
Job Description
  • The role involves significant communication at all levels internally and externally. Requires a 24x7-hours commitment to participate in the Manager on Duty oncall rotation program.
  • Knowledge / hands on experience with relevant OCI system tools and processes
  • Ensure high levels of customer satisfaction by making certain that quality and productivity Service Level Agreements (SLAs/OLAs) are met by executing quality/productivity improvement efforts and understanding strategies of Oracle organization.
  • Full understanding of all related escalation and incident management processes and best practices
  • This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and Hardware Field Support territory.
  • You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.
  • Able to manage UK/Global project while maintaining day to day activities.