Field Support Engineer

Job Title: Field Support Engineer - Power Systems

Reports To: Service Operations Manager

Location: Netherlands

Position Summary

We are seeking a skilled and knowledgeable Power Systems Field Support Engineer to join our service division in supporting a diverse client base with diesel generator systems. This position involves performing on-site maintenance and diagnostics on static generators and ensuring systems operate efficiently and within compliance standards.

The successful candidate will play a key part in the field team, leveraging their technical experience to support operational goals and enhance customer satisfaction. You will work closely with our established internal service support group, contributing your generator expertise in a fast-paced environment.

Primary Objectives

• Deliver maintenance and repair work aligned with technical guidelines, safety rules, and manufacturer instructions.
• Respond quickly to urgent breakdowns or failures, minimizing client downtime.
• Conduct checks and system reviews to preemptively detect issues before failure occurs.
• Follow all workplace safety practices and environmental standards during field work.
• Take part in upskilling activities to stay current with generator systems and technologies.

Core Responsibilities

• Complete scheduled and unscheduled maintenance tasks on fixed generator units as assigned.
• Report promptly to the service coordination team after every site visit, noting any faults, recommendations, and part requirements.
• Produce clear and concise documentation of all work carried out including fault diagnosis, servicing records, and performance testing.
• Extract and handle fluid samples (including fuel and oil) for quality analysis.
• Issue digital records for any waste removed in compliance with local disposal guidelines.
• Keep generator areas tidy and address any environmental concerns such as fluid leaks, adhering to safety procedures.
• Deliver services with a customer-first approach, ensuring needs are met proactively and professionally.
• Join the on-call rotation as required to support critical operations.

Performance Indicators

• Problem-Solving Effectiveness: Percentage of field visits resulting in issue resolution without return visits.
• Preventive Maintenance Adherence: Tracking timely execution of scheduled upkeep tasks.
• Client Feedback: Customer evaluations and survey responses reflecting satisfaction with service delivery.
• Reporting Quality: Submission of clear, thorough, and standardized reports that meet company benchmarks.
• Workplace Safety: Compliance with all health and safety protocols during service tasks.
• Technical Growth: Participation in training and evidence of applying new knowledge in the field.