Field Services Operations Lead - Drive Service Excellence

A technology firm in the United Kingdom seeks a Service Operations Lead to oversee field service activities. The ideal candidate will ensure high-quality service delivery, manage operational efficiency, and enhance customer experience. Responsibilities include overseeing day-to-day operations, ensuring SLAs are met, and driving continuous improvement in service processes. Essential skills include knowledge of field service operations, proficiency in service management platforms, and strong stakeholder management abilities. Regular travel for customer site visits is required.