Field Service Team Leader

Field Service Team Leader page is loaded Field Service Team Leaderlocations: Buckley, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-We are currently looking for 1X Field Service Team Leaders to cover the work out of the Buckley depot. The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.# We offer: P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer Accident Inspections/Investigations and associated report provision P3 Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives Adherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion) Engineer performance management - team ethic/KPI's, continuous improvement First level technical escalation & on-site assistance Service team skills - engineer engagement, retention, coaching and development to include training needs identification Manage engineering coverage in the team - including absence reporting, first line authorisation of holidays etc. Team operational KPI performance to target - Productivity, Response, First time fix, Servicing. Assist with Engineer appraisals and JLR site audits as required. Team meetings - Participate in the communication of business objectives and performance against both goals and targets Engineer management/designation to suit requirements Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT) New starter integration, probationary management and development/mentoring First level operational escalation to Management team and Admin. WIP management - job and service completion (including appropriate document completion) Engineer absence management -Carry out RTW in absence of management team Ensure site requirements set by customer are met-i.e. Respond to and prioritise workload/breakdowns.# Tasks and Qualifications: Full responsibility for performance of team in terms of customer service delivery and aftersales team compliance to LMH/SHE standards and develop improvements.Target individual team leader productivity (non-management time) range from 40% to 80% Linde Material Handling is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.We are represented in more than 100 countries worldwide with our own branches. The company's international network includes production and assembly plants in Germany, France, the Czech Republic, the USA, and China as well as more than 700 sales and service locations. Around the world, we have some 13,000 people working passionately on holistic intralogistics solutions, to help boost our customers' performance in the long term.Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of more than 42,000 employees in more than 100 countries. Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.