Field Service Team Leader

Field Service Team Leader page is loaded Field Service Team Leaderlocations: Buckley, United Kingdomtime type: Full timeposted on: Slået op i dagjob requisition id: JR-We are currently looking for 1X Field Service Team Leaders to cover the work out of the Buckley depot. The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.# Det tilbyder vi: P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer Accident Inspections/Investigations and associated report provision P3 Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives Adherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion) Engineer performance management - team ethic/KPI's, continuous improvement First level technical escalation & on-site assistance Service team skills - engineer engagement, retention, coaching and development to include training needs identification Manage engineering coverage in the team - including absence reporting, first line authorisation of holidays etc. Team operational KPI performance to target - Productivity, Response, First time fix, Servicing. Assist with Engineer appraisals and JLR site audits as required. Team meetings - Participate in the communication of business objectives and performance against both goals and targets Engineer management/designation to suit requirements Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT) New starter integration, probationary management and development/mentoring First level operational escalation to Management team and Admin. WIP management - job and service completion (including appropriate document completion) Engineer absence management -Carry out RTW in absence of management team Ensure site requirements set by customer are met-i.e. Respond to and prioritise workload/breakdowns.# Om dig: Full responsibility for performance of team in terms of customer service delivery and aftersales team compliance to LMH/SHE standards and develop improvements.Target individual team leader productivity (non-management time) range from 40% to 80%