Field Service Print Engineer

ABOUT US

At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that optimise processes, enhance performance, and reduce costs-because we believe that one size does not fit all.

Our journey began in 1983, and for over 40 years, we have been at the forefront of delivering innovative technology solutions. The name "Argon," adopted in 2013, reflects our ethos. Like the noble gas it is named after-known for creating stable and secure environments-Argon provides dependable solutions that support businesses through proactive problem-solving and rapid response to challenges.

In March 2023, we proudly became a wholly owned subsidiary of Apogee Group, an HP company. Apogee is Europe's largest multi-brand supplier of workplace solutions, with operations spanning the UK, Ireland, Jersey, Germany, and Spain. This partnership gives Argon unparalleled access to cutting-edge innovations from one of the world's leading technology companies, ensuring our customers benefit from the very latest advancements supported by industry-leading service operations.

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975.

You will attend customer sites across the Isle of Man, responding to service calls, diagnosing faults, and carrying out repairs and preventative maintenance on a range of business print and office equipment. You will also install new devices, provide user guidance, and ensure every customer feels confident in the performance of their equipment.

This is a hands-on, field-based role where your technical expertise and customer service skills are equally important.

Key responsibilities

• Respond to service requests for contracted and non-contracted customers

• Diagnose faults and complete effective repairs through adjustment, cleaning, or replacement of parts

• Carry out preventative maintenance in line with manufacturer guidance

• Install new equipment and ensure full customer satisfaction

• Provide basic user training to reduce operator errors and maximise performance

• Escalate complex issues appropriately and work collaboratively to resolve unusual faults

• Manage vehicle stock of spare parts and consumables

• Plan your workload effectively to minimise travel time and maximise productivity

• Keep customers informed of progress, especially where parts are required

• Maintain up-to-date product knowledge through manufacturer and in-house training

Typical working hours are a 37.5-hour week Monday to Friday. However, we are committed to supporting a work-life balance and are happy to discuss flexible working arrangements, including part-time hours or alternative schedules, during the interview process. We welcome applications from individuals with commitments outside of work who are seeking a role that aligns with their needs.

• • Experience within the office equipment or managed print industry

  • Strong electronic and mechanical fault-finding skills

  • Experience working on devices such as Konica Minolta, Lexmark or HP - experience with Konica Minolta Production, Epson, Zebra or Datacard would be advantageous

  • Good IT knowledge, including device networking and scan configuration

  • A full UK driving licence