Field Service Engineer (Dorchester, Weymouth, UK)

To provide a reactive repair and maintenance service to customer sites

Main Duties

• To respond and resolve service calls allocated by the Metric Group service management software, or staff, in an effective and quality manner
• To provide support outside normal working hours occasional at short notice
• Individual responsibility for maintaining a high level of customer satisfaction
• Perform preventative maintenance in the most economical manner
• Ensure all service activity is recorded fully and correctly within the Service Management application within expected timescales
• Ensure stock levels are adequately maintained and are accurately reported
• Advise line management of any problem that could compromise Metric Group Limited's commitment to Customer satisfaction
• Take individual responsibility for the security of Customer machine keys used in the course of any work undertaken
• Responsibility for maintenance and presentation of assigned company vehicle
• Promote a positive, professional image of Metric Group Limited to customers and others
• Be prepared to wear a Company uniform (General dress code smart casual)
• Other service-related duties as required by Metric Service management

Person Spec

• Willing to work out-of-doors, in all weathers
• Numerate and literate, with good written and spoken English
• Understanding and ability to work to tight deadlines and set procedures
• Methodical approach to technical work, with sound attention to detail
• Team player, able to interact with colleagues, managers and customers at all levels
• Level-headed, able to handle members of the public
• UK Driving License
• Be a Company Advocate
• Qualification and/or experience in the repair of electronic/electro-mechanic equipment.
• Worked in a field environment previously

Employee Benefits

• We give all our employees 25 days annual leave plus all bank holidays and access to our pension scheme.
• As an added extra we give you your birthday day off
• As a Metric employee you will have access to huge discounts at hundreds of very popular stores such as Adidas, IKEA,
• Asda, ASOS, B&M Bargains, Five Guys, Homesense & many more.
• You have the benefits of an OnDemand GP service 24/7, not just for you but your family can also benefit from this outstanding service.
• We also offer an excellent 'Cycle to work scheme' available for all employees - a cost-effective way to acquire a bike.
• Free Telephone or face-to-face counselling sessions if you ever need someone to talk to as well as inhouse Mental
• Health Champions within the business who are fully trained to help you when life gets a little tough.

Health & Safety Statement

• Under the Health & Safety at Work Act, each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager or a member of Human Resources Department.
• Metric Group Ltd is an equal opportunities employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin.
• Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable.