Field Service Engineer (Dorchester, Weymouth, UK)

Join our expert team as a Field Service Engineer in the Dorchester / Weymouth area! We specialize in bespoke parking solutions, delivering quality, reliability, and efficiency. This hands-on role involves installation, maintenance, and repair, ensuring top-tier service for our clients. If you have technical expertise, problem-solving skills, and a passion for engineering, we want to hear from you! A competitive salary and great career opportunities are available.

Overall Description

To provide reactive repair and maintenance services to customer sites.

Main Duties

• Respond to and resolve service calls allocated by the Metric Group service management software or staff in an effective and quality manner.
• Provide support outside normal working hours, occasionally at short notice.
• Maintain a high level of customer satisfaction.
• Perform preventative maintenance in the most economical manner.
• Record all service activity fully and correctly within the Service Management application within expected timeframes.
• Maintain stock levels and report accurately.
• Inform line management of any issues that could affect the company's commitment to customer satisfaction.
• Take responsibility for the security of customer machine keys used during work.
• Maintain and present the assigned company vehicle appropriately.
• Promote a positive, professional image of Metric Group Limited to customers and others.
• Be prepared to wear a company uniform (smart casual dress code).
• Perform other service-related duties as required by Metric Service management.

Person Specification

ESSENTIAL

• Willing to work outdoors in all weather conditions.
• Numerate and literate, with good written and spoken English.
• Ability to work to tight deadlines and follow procedures.
• Methodical approach with attention to detail.
• Team player capable of interacting with colleagues, managers, and customers at all levels.
• Level-headed, able to handle members of the public.
• UK Driving License.
• Be an advocate for the company.

DESIRABLE

• Qualification and/or experience in repairing electronic/electro-mechanical equipment.
• Previous experience working in a field environment.

Employee Benefits

• 25 days annual leave plus bank holidays; access to our pension scheme.
• Your birthday off.
• Discounts at popular stores like Adidas, IKEA, Asda, ASOS, B&M Bargains, Five Guys, Homesense, and more.
• Access to a 24/7 OnDemand GP service for you and your family.
• Cycle to work scheme.
• Free counselling sessions and in-house mental health support.

Health & Safety Statement

• Individuals are responsible for their own welfare and safety, and should raise health & safety concerns with their supervisor or HR.
• Metric Group Ltd is an equal opportunities employer, promoting diversity and inclusion in employment.