Field Service Engineer 2

Overview

The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.

Responsibilities

1. Perform complex customer support activities including installation, modification, repair and preventive maintenance tasks of Edwards Vacuum- and Abatement equipment and systems to ensure proper working order.
2. Work without direct supervision following established policies and procedures to ensure company and customer quality standards are met.
3. Deliver a superior customer experience by applying the company's core principles.

Qualifications

• Education level: University or formal qualification in a mechanical, electromechanical or electronics discipline.
• Previous field service experience in a relevant or related industry, ideally customer-facing.
• Self-directed, with the ability to understand and resolve problems.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Good written and verbal communication skills. Proficient in the home country language; a basic command of written and spoken English is required.
• Ability to understand and interpret technical documentation relevant to the work (e.g., technical drawings).
• Flexibility and willingness to travel on business for several days; class B driver's license required.

Benefits

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

You will be part of our customer centre team in the U.K. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area.

Contact information

Talent Acquisition Team: Roberta Bracey

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Take the next step. Apply for the role today.