Field Service Engineer - Scotland

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Title

Field Service Engineer - Life Sciences (Field based, Scotland)

Location

Field based, Scotland

Covering the South of England and travelling within the region on a daily basis. Travel across the UK & internationally may be required occasionally. Overnight stays may be required.

Key Responsibilities

• Conduct scheduled service and preventive maintenance visits as described in service contracts and maintenance agreements.
• Perform urgent repairs efficiently, including onsite, telephone, and e mail support (incl. Teams) to customers and colleagues for Life Science products.
• Support other Life Sciences Service colleagues on service related matters and wider Getinge colleagues such as Sales, Coordinators and Contract Sales.
• Provide technical and operational support as needed.
• Prepare service reports in connection with repairs, maintenance and service visits.
• Prepare and complete Work Orders and Maintenance Reports timely, using Getinge service asset management software SalesForce.
• Provide feedback of data and experiences from customer contacts, escalating complaints to the Service Team Manager and/or the Bio processing Service Team Manager.
• Participate in internal or external training courses.
• Manage part stock inventory, including ordering of service parts and quarantine/return of defective parts.
• Maintain assigned service tools and material, including calibration of test equipment.
• Ensure correct application of standards & regulations per Getinge QMS.
• Provide feedback on quality deviations.
• Promote the Getinge brand, service and image.
• Ensure proper availability of assigned service tools and materials.
• Ensure correct performance of service activities in general, in accordance with customer service contract SLA's.
• Apply ESD safety provisions correctly.
• Maintain positive relationships and contact with customers for all service technical matters, including owning customer sites.

Who You Are

At Getinge, we seek passionate individuals who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse, international teams, never compromise on quality and always act responsibly remembering that the customer comes first, we would love to hear from you!

What You Need Qualifications

• Minimum qualification in electrical and/or mechanical engineering (e.g., City & Guilds Level 3 or equivalent).

Knowledge / Experience

• Experience as Field Service Engineer or onsite maintenance engineer highly desirable, ideally within the Life Sciences industry.
• Good working knowledge of IT for service & product requirements (software & networking).
• Good working knowledge of Instrumentation, Mechanics, Electrics, Electronics skills desirable.
• Previous knowledge and experience of service/testing of sterilisers and/or bioreactors devices desirable.
• Previous experience in a maintenance/service engineer field based or onsite role, supporting multiple customers desirable.
• Self motivated and able to work independently & as part of a national Service team.
• Good organisational skills and demonstrated customer oriented attitude.
• Allocated territory is the South of England; travel throughout region daily required.
• Travel across the UK & internationally may be required on occasion; overnight stays may be required.

What We Offer

We offer a competitive compensation and benefits package, ensuring our support for your well being and goals. A healthy work life balance is important, so we offer a flexible approach to working patterns and a range of enhanced family friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers' bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, providing resources, meetings, activities and training to support physical and mental health and wellbeing.

To help meet our CO2 neutral goal by 2025, we travel only when necessary. In this role, you will be required to travel up to 80% of the time.

As part of our sustainability commitment, we provide field service engineers with an electric company vehicle and a home charging point.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.