Field Hardware Technician (Break/Fix) - Berkshire

Job Description: Field Hardware Technician (Break/Fix) - Berkshire

We are seeking Field Technician to join our Hardware Break/Fix support team specifically covering the Berkshire. This role focuses strictly on the diagnostic and physical repair of hardware-primarily HP desktops and laptops. This is a highly mobile position requiring technical expertise and a commitment to field-based service.

Role Overview

• Service Type: Hardware Break/Fix Support (Field-based)
• Rate of Pay: £140-£150 per day (Inside IR35)
• Availability: Full-time
• Primary Region: Berkshire
• Travel: High (50%+ daily travel required)

Essential Job Responsibilities

Your primary mission is to restore hardware functionality at client sites efficiently and professionally.

• Technical Support: Execute troubleshooting, diagnostics, installation, maintenance, and physical repair of HP desktops, laptops, and designated peripheral equipment.
• Mobility & Travel: Navigate extensively across South Buckinghamshire and surrounding areas to meet service level agreements (SLAs).
• Communication: Maintain daily monitoring of phone, voicemail, and email to receive and update service tickets.
• Administration: Provide timely updates to support departments regarding job status, resolution details, and time tracking.
• Asset Management: Follow strict part-handling processes (receiving, returning, and tracking defective/replacement components) and maintain all personal tools and test equipment.
• Escalation: Utilize established support channels and escalation processes when complex technical issues arise.
• Physical Requirements: Ability to lift and carry equipment weighing up to 25 kg.

Mandatory Requirements

To be considered for this role, candidates must meet the following criteria:

• Experience: Minimum of 3 years of hands-on experience diagnosing and repairing enterprise-level desktops and laptops.
• Transportation: Must possess a reliable personal vehicle and a valid driver's license with a clean driving record.
• Autonomy: Proven ability to work independently in the field with minimal direct supervision.
• Soft Skills: Strong experience in direct customer-facing troubleshooting and professional communication.
• Endurance: Ability to perform extended periods of driving and travel daily.

Working Conditions

Note: This is a Hardware Break/Fix position, not a general Deskside Support role. The focus is on physical component replacement and hardware restoration rather than software deployment or general desk-side assistance.