Field Engineer, Greater London. UK

About The Role

As a Field Engineer with Indigo, you'll play a crucial role in delivering top-tier telecoms engineering infrastructure and technical services to our customers and end clients. This position requires high technical competence and a commitment to maintaining Indigo's Safety, Health, Environmental, and Quality (SHEQ) standards. Key Responsibilities include:

• Field Deployment & Maintenance: Provide first-line maintenance and field deployment support, including new build activities, responding to maintenance calls within SLA, fault finding, and hardware replacement with TAC assistance.
• Installation & Commissioning: Perform installation and commissioning duties in project and maintenance environments.
• Timely Response: Ensure timely intervention to meet SLA requirements.
• On-Call Support: Participate in the on-call rota for out-of-hours support.
• Communication: Keep Indigo GSC updated and provide feedback to Line and Project Managers.
• Documentation: Complete and submit all required paperwork within SLA.
• Technical Tasks: Fault finding, installation of metalwork, fibre and cable pulling, copper termination, and testing.
• Risk Management & Safety: Manage Risk Assessment and Method Statement documentation, and maintain SHEQ standards.
• Skill Development: Develop fault diagnosis skills using OTDR and Ethernet/OSA testing.
• Vendor Products & Audits: Install vendor-supplied products and supervise subcontracted activities; perform HSE audits.
• Customer Satisfaction & Ownership: Ensure deployment success and take ownership of faults until resolution.

About You

• Telecoms Infrastructure: Qualified and experienced in building telecoms infrastructure, ensuring quality adherence.
• Commissioning & Hands-On Experience: Entry-level telecoms commissioning skills and experience in installation, commissioning, and network build.
• Fibre Splicing & Equipment Installation: Proficient in fibre splicing and familiar with equipment from Nokia, Juniper, Tellabs, Infinera, and Ciena.
• Customer Interface & Communication: Proven skills in customer interactions and report writing.
• Pressure Management & PC Literacy: Able to work under pressure; proficient in Microsoft Office 365 and Visio.
• Workload & Flexibility: Capable of managing workload, meeting SLAs, and adapting to business needs.
• Driving Licence: Full UK Driving Licence required.

About Us

Indigo values diversity, integrity, and merit, fostering an inclusive culture. We offer opportunities for growth in a market projected to expand significantly, with over two decades of experience and a global presence. We prioritize employee well-being and development, celebrating differences and supporting innovation. Join us to make a difference and grow your career in a dynamic, supportive environment.