Festival City Ambassador Team Leader

Job Overview

The Festival City Ambassador Team Leader in Edinburgh will oversee a team providing visitor support across the city centre during the festival season. This full time, temporary role pays £18.34 per hour and requires availability for evenings and weekends. The post holder will welcome residents, visitors, performers, and provide guidance on festivals, venues, transport, and amenities.

Location & Compensation

Location: Edinburgh City Centre

Rate of Pay: £18.34 per hour

Hours of Work: Full-time, including evenings and weekends during the festival season

Duration: 3 months (Start Date: ASAP)

Responsibilities

• Lead daily briefings and motivate the Ambassador team.
• Ensure high quality customer service.
• Welcome and engage residents, businesses, visitors, artists, and performers, creating a friendly and inclusive festival experience.
• Provide information on festivals, venues, transport, attractions, and public facilities.
• Patrol the city centre, identify and report issues through appropriate channels.
• Handle complex enquiries, complaints and incidents escalated by the team.
• Record interactions, incidents and visitor feedback, producing reports for senior officers where required.
• Work closely with Council teams, Police Scotland and other key stakeholders for a coordinated approach.
• Promote the city's values of respect, flexibility and integrity in all interactions.
• Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements.
• Support promotional and social media activities where appropriate.

Qualifications

• Previous experience leading a customer facing team.
• Excellent communication and interpersonal skills.
• A confident, approachable and professional manner.
• Good IT skills, including Microsoft Office, Outlook and web based systems.
• Strong knowledge of Edinburgh and enthusiasm for its festivals and culture.
• The ability to remain calm under pressure and resolve complaints confidently.
• A proactive, organised and adaptable approach to work.
• Understanding of GDPR and handling confidential information.

Additional Information

Apply directly via this advert today!