Fees Manager
Posted 3 hours 12 minutes ago by Hollybank Trustees Ltd
Location: On site / Kids Inc Head Office, Palmerstown Shopping Centre, Dublin 20
Job type: Permanent / Full-time
Sector and subsector: Business Support Administration
Annual Salary range: from €48,000.00 to €52,000.00
Join Kids Inc
At Kids Inc, we are committed to providing a caring, enriching, nurturing, and safe environment where every child can learn, develop, and reach their full potential.
We are now seeking an experienced, organized, and people-focused Fees Manager to lead the day-to-day operation of our Fees Department. This role offers an excellent opportunity for someone with a strong background in finance, accounting, or financial administration who enjoys leading people, improving processes, and delivering an excellent customer experience.
This is an exciting opportunity to take ownership of an established department and play a key role in shaping how the Fees Team operates as Kids Inc continues to grow.
Key Responsibilities Leadership- Lead, manage, support, and develop the Fees Team, ensuring high standards of performance and customer service
- Allocate workloads, monitor performance, and support the professional development of team members
- Foster a collaborative, positive, and high performing team culture
- Identify, recommend, and implement improvements to departmental processes, systems, and customer experience
- Oversee the administration, collection, and processing of fees for children enrolled in afterschool programmes and camps
- Ensure fees are invoiced, collected, and recorded accurately and on time
- Monitor outstanding balances and ensure appropriate follow up is completed
- Maintain accurate and confidential financial records relating to fee transactions, adjustments, and correspondence
- Prepare reports on fee collection, outstanding balances, and payment trends
- Act as a key point of contact for parents and guardians in relation to billing, fee queries, and payments
- Work closely with internal teams to process refunds, adjustments, reconciliations, and other financial transactions
- Ensure compliance with internal controls, company policies, and financial procedures
We are looking for an experienced people manager with a strong finance background, excellent organisational skills, and a passion for delivering outstanding customer service.
- Previous experience in a finance, accounting, billing, accounts receivable, or financial administration role
- Proven experience leading, managing, coaching, and developing a team
- Strong understanding of financial administration, invoicing, payment processing, and reconciliations
- Excellent organisational skills and exceptional attention to detail
- Experience handling high volume financial and administrative workloads accurately
- Strong working knowledge of Microsoft Office, particularly Excel
- Excellent verbal and written communication skills
- A professional, customer focused approach
- The ability to manage confidential information with discretion
- Strong problem solving skills and the ability to prioritise effectively in a fast paced environment
- Experience working in a childcare, education, or service based environment
- Experience using finance, billing, or ERP systems
- Experience dealing directly with customers and managing high volumes of queries
- A relevant finance or accounting qualification
- Lead an established department within one of Ireland's leading childcare providers
- Be part of a supportive and collaborative Head Office team
- Play a key role in improving systems and shaping the future of the Fees Department
- Ongoing opportunities for professional development and career progression
- Make a meaningful impact while supporting families across our nationwide services