Family Information Service Officer

Posted 3 hours 27 minutes ago by We Manage Jobs(WMJobs)

£40,000 - £60,000 Annual
Permanent
Full Time
Other
West Midlands, Dudley, United Kingdom, DY1 1
Job Description

Full Time, Permanent

Integrated Early Years Service - Children's Services

Salary: £28,598 - £31,022 (Grade 6, SCP 12-17)

Are you passionate about supporting families and making a difference in the lives of children? We are seeking a dedicated and enthusiastic Family Information Service Officer to join our Integrated Early Years Service.

About the Role

As a Family Information Service Officer, you will:

  • Provide high-quality, accessible information to parents, carers, and professionals about early years and childcare services, including free early education entitlements.
  • Support families to access family support services, Early Help, and the Local Offer for children and young people with SEND.
  • Deliver a responsive helpline and childcare brokerage service, offering advice and guidance to those who need extra support.
  • Maintain and update information on childcare providers, ensuring accuracy and compliance with Ofsted and data protection standards.
  • Work in partnership with colleagues, providers, and external agencies to ensure families receive the right support at the right time.
  • Contribute to the annual Childcare Sufficiency Assessment and support the development of the service.
About You

We are looking for someone who:

  • Has experience delivering high-quality information and advice in a customer service environment.
  • Can communicate clearly and sensitively with a wide range of people, both verbally and in writing.
  • Understands the needs of families, including those requiring Early Help or SEND support.
  • Is confident using ICT systems and managing sensitive information in line with GDPR.
  • Holds a Level 3 qualification (or equivalent) in customer care, business administration, ICT, or a related field.
  • Is committed to equality, diversity, and safeguarding.

A driving licence and willingness to work occasional evenings/weekends are required. The post is subject to an enhanced DBS clearance and business use car insurance.

Closing Date - 6th April 2026

Interview Date - 5th May 2026

Why Join Us?

You'll be part of a supportive, forward-thinking team, making a real impact on children and families in our community. We offer ongoing professional development and a flexible, inclusive working environment.

Workplace Attendance: Working in the office 3+ days a week (pro rated) or onsite full time.