Facilities Team Leader

Are you an experienced facilities, operations or business support professional looking for your next leadership opportunity?

• Facilities Team Leader
• Taunton Full-time Office Based

Element Recruitment are supporting a professional services company in Taunton, who are seeking a proactive Facilities Team Leader to join a busy and growing organisation, overseeing a specialist business support operation while leading a small team and driving continuous improvement.

This is a hands-on role that combines people leadership, operational oversight, process improvement, compliance and service delivery. Working closely with senior facilities and operations colleagues, you'll play a key role in ensuring critical business processes are delivered efficiently, securely and to the highest standards.

What you'll be doing

• Leading and supporting a small facilities support team, ensuring workloads are managed effectively and service standards are consistently met.
• Acting as the escalation point for operational queries, resolving issues promptly and maintaining a positive user experience.
• Supporting and overseeing the day-to-day delivery of a specialist document and mail processing function.
• Reviewing existing processes and identifying opportunities to improve efficiency, quality and service delivery.
• Monitoring operational performance, analysing management information and using data to drive improvements.
• Producing reports and performance metrics for senior stakeholders.
• Ensuring procedures, service standards and compliance requirements are consistently followed.
• Supporting audits and maintaining high standards around information security, confidentiality and data protection.
• Coordinating training, onboarding and ongoing development for team members.
• Supporting recruitment, inductions, absence management and employee development activities.
• Assisting with the implementation of new processes and helping embed positive change across the team.

What we're looking for Essential:

• Previous experience in a supervisory or team leader position within facilities, operations, administration, business support or service delivery.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Experience analysing data, producing reports and identifying trends.
• A proactive, solutions-focused approach to problem solving.
• Experience supporting or implementing operational improvements.
• Ability to work independently and manage competing priorities.
• Strong Microsoft Office skills.
• Excellent attention to detail and commitment to accuracy.
• Understanding of confidentiality, information security and data protection requirements.

Desirable:

• Experience within document management, digital records, mail processing or similar operational environments.
• Experience working within a professional services, regulated or corporate environment.

What you'll get

• Opportunity to lead and develop a small team.
• Varied role combining operations, facilities and people management responsibilities.
• Supportive and collaborative working environment.
• Ongoing learning and development opportunities.
• Great benefits package.