Facilities Officer

We are looking for a Facilities Officer to join our Workspace team in Exchange Tower, London. The role is permanent with 35 hours per week (9am - 5pm) and a salary of £30,000 per annum.

We are guided by purpose, ambition, trust and respect.

What You'll Do

• Play a key role in creating a safe, well-equipped and productive environment for colleagues, both on site and remotely.
• Maintain our spaces by carrying out regular floor walks, completing maintenance tasks, preparing meeting rooms, and managing workplace assessments to recommend the right equipment to support colleague wellbeing.
• Serve as a lead fire marshal, ensuring clear, confident and efficient evacuation procedures whenever required.
• Act as a visible and approachable presence across the building, supporting colleagues through our internal helpdesk by resolving queries related to facilities, equipment, access and safety and escalating issues where needed.
• Identify and address potential risks proactively to prevent problems before they arise, contributing to a consistently safe, smooth-running and welcoming workplace.

Minimum Criteria

• Experience of general building maintenance including manual handling, heating controls and basic routine repair work.
• Good knowledge and understanding of buildings - including health and safety.
• Experience of working in a fast-paced and customer-facing role, communicating clearly, both verbally and in writing.
• Good IT skills and knowledge of Microsoft Office software - PC/laptop literate with experience in using systems such as a helpdesk.
• Knowledge of fire evacuation procedures and fire marshal duties.

Nice to Have

• Ability to grasp information and processes quickly - with a 'common sense' approach.
• First aid trained and qualified.
• Experience liaising and working with contractors and third-party engineers, acting professionally and being comfortable to take things forward with them.
• Some knowledge and experience in working on a helpdesk system or tool - responding to, creating and closing calls or requests from customers.

Benefits

We offer a competitive salary and a range of flexible benefits:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Family-friendly policies, including enhanced maternity pay, carers and dependants leave.
• Employer-provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance cover, to name a few.
• Choice of voluntary benefits including a technology scheme, cycle-to-work scheme, will-writing service, among others.
• Gym membership discounts and a fully equipped on-site gym open 24/7 in London.

Equal Opportunities

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We are a Disability Confident Leader and welcome applications from diverse backgrounds. Reasonable adjustments can be made on request.