Facilities Manager

Overview

Role Overview

The Facilities Manager is responsible for the overall, management, maintenance and Health and safety of Teleperformance's buildings, infrastructure and service. This role ensures that the buildings are fully compliant with all relevant Health and Safety legislation, operational standards and regulatory requirements while providing a safe, efficient and cost-effective working environment for employees and visitors.

Responsibilities

Facilities Manager - Job Description

Location Dublin

Department Facilities

Reports to Head of Property Management

Role Overview

The Facilities Manager is responsible for the overall, management, maintenance and Health and safety of Teleperformance's buildings, infrastructure and service. This role ensures that the buildings are fully compliant with all relevant Health and Safety legislation, operational standards and regulatory requirements while providing a safe, efficient and cost-effective working environment for employees and visitors.

Key Responsibilities

Facilities Management and Operations

• Oversee day to day operations of all facilities including buildings, grounds and equipment
• Manage planned preventative maintenance (PPM) schedule and reactive maintenance
• Ensure all facilities are clean, functional and fit for purpose
• Coordinate space planning, office moves, and workplace optimisation
• Manage utilities (electricity, water, gas) and drive energy and energy efficiency initiatives

Health & Safety Management

• Act as the responsible person for health and safety across all sites
• Develop, implement and maintain Health & Safety policies and procedures
• Conduct regular risk assessments and ensure corrective actions are completed
• Ensure compliance with Fire safety Regulations, including drills, and equipment maintenance
• Investigate accidents, incidents, and near misses. Produce reports and implement preventative measures
• Deliver Health & Safety training and promote a strong safety culture

Compliance & Regulatory Management

• Ensure full compliance with all relevant legislation (eg workplace safety, building regulations, environmental standards)
• Ensure full compliance with all Global Policies and procedures
• Maintain up-to-date compliance records, certifications and documentation
• Manage statutory inspections (eg electrical, gas, lifts, HVAC systems)
• Liaise with external regulators, auditors and local authorities
• Liaise with internal auditors and Security Risk and Compliance team
• Ensure contractors comply with legal and company standards

Contractor & Vendor Management

• Procure, manage and monitor third party service providers and contractors
• Negotiate contracts, SLAs and pricing
• Ensure all contractors are properly vetted, insured and compliant
• Monitor performance and conduct regular reviews

Budget & Financial Management

• Track costs and identify opportunities for savings and efficiencies
• Approve invoices and manage procurement processes

Sustainability & Environmental Management

• Implement sustainability initiatives to reduce environmental impact
• Monitor energy usage and waste management practices
• Ensure compliance with environmental regulations and corporate sustainability goals

Emergency & Business Continuity Planning

• Develop and maintain emergency response and evacuation procedures
• Lead response to building related emergencies (eg fire, flood, power outages)
• Support business continuity planning and disaster recovery efforts

Security Management

• Oversee physical security measures (access control, CCTV, intruder alarms)
• Ensure site security procedures are effective and up to date
• Coordinate with security personnel and external providers

Key Skills and Experience

• Proven experience in Facilities Management or a similar role
• Strong knowledge of Health & Safety legislation and compliance requirements
• Experience managing contractors, suppliers and budgets
• Excellent organisational and problem-solving skills
• Strong communications and stakeholder management abilities
• Ability to manage multiple priorities and respond to emergencies

Qualifications

• Relevant degree or professional qualification (eg Facilities Management, Engineering or similar)
• Health & Safety certification (eg NEBOSH General Certificate or equivalent)
• Membership of a professional body e.g. IWFM, IOSH - desirable

Key Competencies

• Leadership and accountability
• Attention to detail and compliance focus
• Risk management and decision-making
• Proactive and solution-orientated mindset
• Strong customer service orientation

Working Conditions

• Office based with regular site inspections
• May require occasional out of hours work or emergency call outs