Facilities Helpdesk Manager CAFM & Service Excellence

A leading healthcare organization in Seaton Delaval is seeking a Helpdesk Manager to oversee day-to-day operations of the helpdesk team. Responsibilities include managing escalated issues, monitoring performance, and ensuring compliance with regulations. The ideal candidate should have A-level or level 3 qualifications, experience in team management, and knowledge of CAFM systems. The role offers the opportunity to make a significant impact within a dedicated team serving the NHS.