Facilities Assistant

Facilities Assistant

• Location: Thorpe Forest
• Salary: £12.71 per hour
• Working Hours: Part time, 30 hours per week
• Days of Work: Varying Monday to Sunday

We have an exciting opportunity for a Facilities Assistant to join our lovely team at Thorpe Forest.

About the Facilities Assistant role

As Facilities Assistant, you will ensure cabins are in good working order with well maintained décor. You will complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. You will respond to issues promptly and have the ability to solve these issues while maintaining excellent communication with guests.

The Facilities Assistant will ensure every cabin is regularly audited to keep standards high. Working in the Operations Team you will also assist across the location as and when required, for example delivering items ordered from the Retreat to cabins or emptying bins on a changeover day.

You'll take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experiences our Forest Feeling from the moment they step into their cabin.

Your Responsibilities

• Carry out general maintenance and repair work to keep cabins in good working order and well presented.
• Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
• Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
• Pay attention to details and deliver daily tasks in a timely and competent manner.
• Take pride in delivering exceptional customer service.
• Follow brand standards to ensure every guest experiences the Forest Feeling.

What Are We Looking For?

Our ideal Facilities Assistant will be a dynamic individual who applies a can do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

Requirements

• A positive, can do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.

Benefits

• Generous holiday allowance.
• Performance based bonuses - 5% bonus paid quarterly when customer service targets are met.
• Enhanced parental leave - 24 weeks maternity, 3 weeks paternity at full pay.
• Long service awards and company events.
• Pension scheme.
• Two paid days to volunteer.
• Subsidised meals.
• Health cash plan and life assurance.
• Wellbeing events and activities.
• Discounts on holidays and top brands.

Please note: If successful in the role, any job offer will be subject to pre employment checks, including a basic criminal record check.

Pay Rates for Aged 16 and 17

• 16 years: £8.00 per hour
• 17 years: £10.85 per hour

Reasonable Adjustments

We're all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.