Facilities Assistant

This role is all about using your practical skills and attention to detail to look after a place that people love. We're looking for a Facilities Assistant at Bateman's to help keep the whole place in good condition and running smoothly for all the people who visit.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. The advertised salary for this role will be in effect from 1st April.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

The Bateman's and Bodiam Castle portfolio consists of two very different properties run by one passionate team.

Bodiam Castle is an impressive 14th century moated castle and one of the most famous castles in Britain. The spiral staircases and original features make for an ever inspiring atmosphere with a strong spring and summer business appealing to tourists, families and school groups from the UK and overseas.

Ten miles away in Burwash nestles Bateman's, the former home of Rudyard Kipling. This 17th century house remains much the same as the world famous writer left it. Bateman's has a real family feel, with a team who will give you a warm welcome. The garden and landscape at Bateman's provided the inspiration for Rudyard's mythical tales in Puck of Pook's Hill and Rewards and Fairies.

Nestled in a peaceful corner of East Sussex with beautiful surrounding, this is a great place to live and work.

What you'll be doing

You'll help with the day to day presentation of the National Trust's buildings and outdoor spaces. You'll be turning your hand to all sorts of cleaning and minor bits of maintenance, making sure that all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.

Duties such as cleaning, sweeping and litter picking, both inside and outdoors, form a core part of this role. You'll be aiming for the highest standards of customer service everywhere you look after, and this includes speaking to people as they visit and helping them with any queries. You might also get involved with general maintenance work and helping other teams if they need extra support.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well organised and adaptable
• willing to learn new skills
• comfortable working in a flexible and adaptable way

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Bateman's, Burwash, Etchingham, TN19 7DS

Requirements

Eligibility to work in the UK.

Closing Date

10 May 2026.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.