F&B Supervisor

Be Yourself - Be a Bold Team Player - Be Leonardo. Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!

Responsibilities

• Offer exceptional guest care at all times
• Provide support to and supervise the team for an effective and efficient shift
• Support the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage department
• Provide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagement
• Maintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future service
• Handle guest complaints with warmth and efficiency, prioritizing guest satisfaction at all times
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Demonstrate comprehensive understanding and consistent adherence to the company's SOPs within the department, along with a general knowledge of all standards across the establishment
• Ensure the department is consistently prepared for business operations
• Promote communication and collaboration across all departments
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
• Adhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team

Person Specification

• Genuine passion for delivering memorable moments to guests and leading the team on shift
• Excellent leadership skills with a friendly, hands on approach and lead by example work style
• Confident working within brand guidelines to deliver consistent results
• Willing to find creative solutions, and offer advice and recommendations
• Continually strive to attain new skills, ensuring best practice and service delivery
• Positive approach to handling multiple challenging priorities and assignments

Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Fulfillment of the job skills checklist
• Achieving agreed KPIs
• Customer satisfaction scores (e.g., )
• Regular review meetings with line manager

Learning & Development

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Mental Health First Aider training
• Fire Marshal training
• Manual Handling Trainer
• 'Come Join Us' Guest Care training
• Opportunity to apply for internal development programmes such as Insight Development Programme, The People Programme, and Level3 Apprenticeships in Team Leading

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company wide recognition scheme - vouchers for a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and others
• Wellbeing Calendar
• Ongoing job related training programmes with clear paths for progression

Equal Opportunity

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We are a Disability Confident Employer and a member of the Valuable500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.