F&B Manager (H/F)

We want to be the best in Zermatt

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, "doing good for our guests" and "Hospitality by Heart," is something we live every day as a team. Become part of it!

We are looking for a F&B Director to complete our team.

JBRP1_CH

Introduction

• Oversee and manage all Food & Beverage operations across restaurants, bar, breakfast, room service, and events/banqueting.

• Ensure consistent delivery of luxury service standards and exceptional guest experience in line with LQA requirements.

• Coordinate service, kitchen, stewarding, and back-of-house teams to ensure smooth daily operations.

• Monitor operational performance (covers, revenue, costs, guest feedback) and implement corrective actions.

• Lead the strategic development and positioning of the hotel's Food & Beverage offering.

• Drive revenue growth through concept development, seasonal activations, upselling, and cross-selling.

• Manage budgets, forecasting, cost control, purchasing, and inventory management.

• Ensure full compliance with hygiene, safety, HACCP, and quality standards.

• Handle guest complaints and VIP requests with professionalism and discretion.

• Oversee cash handling, billing procedures, and duty management shifts.

• Lead, recruit, train, and develop F&B teams in line with luxury service and LQA standards.

• Ensure optimal staffing levels and productivity adapted to seasonal activity.

• Conduct performance management, coaching, and KPI follow-up for management teams.

• Act as an ambassador of the hotel and Michel Reybier Hospitality Collection values.

Your main tasks

• The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)

• A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt

• Access to our pool area during designated staff swimming times

• Through a development program, doors are open to various courses, for example with the company Ritzy

• Discounts on season or annual mountain railway passes with the Zermatt resident card

• For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support-together with our partner hotels-in finding a complementary position

Benefits

• Proven leader with experience in Food & Beverage management within 5-star luxury hotels or palaces.

• Strong operational background in multi-outlet environments, including restaurants, bars, breakfast, room service, and events.

• Solid knowledge of fine dining standards; Michelin-star experience is a strong advantage.

• Experienced in seasonal luxury resort operations with high-volume and peak activity periods.

• Strong financial acumen, including budgeting, forecasting, cost control, purchasing, and inventory management.

• Demonstrated ability to lead, coach, and develop large teams with a hands-on leadership style.

• Excellent understanding and practical application of LQA standards, service excellence, and guest satisfaction.

• Highly professional, guest-oriented, discreet, and detail-focused.

• Strong communication skills with the ability to coordinate effectively across departments.

• Degree or diploma in Hospitality Management or equivalent professional training.

• Solid knowledge of HACCP and Swiss hygiene & safety standards.

• Passionate about luxury hospitality, service culture, and continuous improvement.

Your profile