Extra Care Housing Coordinator - Part Time

The Maples

Torus Group

Permanent

We're looking for an Extra Care Housing Coordinator to join our team on a part-time basis (18.5 hours per week)at our Extra Care scheme in Kirkby, Knowsley. This role is worked across Tuesday, Thursday and a half day on Friday, providing a regular and consistent presence for our residents.

This is a rewarding role where you will work closely with residents, their families and partner agencies to provide housing-related support that promotes independence, wellbeing and tenancy sustainment. You'll play a key role in helping residents remain safe and connected within their community, whilst supporting them to access services, maintain their quality of life, and achieve positive outcomes.

As part of a dedicated Extra Care team, you will provide a visible and responsive service, support residents through changes in circumstances, and create opportunities for health, wellbeing and social engagement.

What you'll be doing:

• Providing housing-related support that helps residents live independently and sustain their tenancies
• Carrying out property viewings and promoting the benefits of Extra Care living to prospective tenants
• Completing needs and risk assessments and developing personalised support plans tailored to individual needs
• Supporting residents to settle into their homes, understand their tenancy responsibilities, and access relevant services and support
• Monitoring residents' wellbeing and reviewing support plans to ensure they remain effective and responsive to changing needs.
• Working closely with families, care providers and partner agencies to coordinate support and achieve positive outcomes.
• Arranging adaptations and assistive technology to help residents maintain their independence and quality of life.
• Collaborating with Allocations and Voids teams to support new tenancy sign-ups and minimise void rent loss.
• Developing and delivering health, wellbeing and social activities that encourage participation, independence and community involvement.
• Building connections between residents and the wider community to reduce social isolation and promote active lifestyles.
• Maintaining accurate records, contributing to audits and supporting the effective performance of the scheme.
• Promoting safeguarding, equality, diversity and inclusion, ensuring services are safe, responsive and person-centred.

What we're looking for:

• Experience working in housing, social care, health, support services or a similar role supporting older or vulnerable people
• Experience carrying out assessments, support planning and providing person-centred support
• Knowledge of safeguarding and a commitment to promoting independence, wellbeing and positive outcomes
• Strong communication skills and the ability to build positive relationships with residents, colleagues and partner agencies.
• Confidence managing challenging situations and adapting to changing resident needs.
• Experience helping people access support services, welfare advice or budgeting support
• Good IT skills and the ability to maintain accurate records

Interview Process:

Interviews will take place at The Maples, Kirkby on Friday 21st August 2026 and will consist of competency-based questions, giving you the opportunity to demonstrate your skills, experience and suitability for the role.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check (where applicable)
• Basic or Enhanced DBS check if applicable
• Completion of all new starter documentation including signed terms and conditions

Job attachments

Hours

18.5

• Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.