External Customer Training Manager - Software

External Customer Training Manager - Software

Are you passionate about helping customers gain real value from SaaS?

We're searching for a Customer Software Training Manager to join a fast-growing AI SaaS business where customer onboarding and education are critical to ongoing success. Reporting to the COO, you'll own the end-to-end training journey, turning complex software into simple, scalable learning experiences that drive adoption and long term customer outcomes.

• £50,000 - £60,000 per annum, dependent on experience
• Leeds - Office Based with UK Travel
• 30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
• Excellent career growth opportunities in a thriving start up environment
• Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials

Key Responsibilities

• Deliver structured customer training workshops (live, recorded & on site in Leeds/UK-wide)
• Build learning content, guides and playbooks into a scalable training academy, creating certification frameworks to validate learning, holding users accountable.
• Create role based learning journeys for different user types.
• Enable internal teams with clear, consistent product knowledge through structured learning programmes.
• Improve adoption, reduce support dependency and speed up time to value.

Skills & Experience Essential:

• Experience within a SaaS business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management SaaS.
• The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
• Experience designing structured training programmes or learning journeys.
• Confident presentation and facilitation skills, both online and in person.
• A highly organised, process driven approach with strong attention to detail.
• The confidence to work cross functionally and influence multiple stakeholders.
• Located within a commutable distance to Leeds, willing to travel UK-wide when required.
• Candidates must have a permanent Right to Work in the UK.Please note, our client cannot offer visa sponsorship for this position.

Desirable:

• Experience building or managing LMS or training academy platforms.
• Familiarity with tools such as Loom, Notion or TalentLMS.
• Background in Customer Success, Implementation or Onboarding.
• Experience working with automation, AI or workflow led platforms.

Our client is a well funded, ambitious and high growth AI SaaS start up that is transforming how businesses automate and scale their operational workflows.