Export Team Leader

I'm currently partnering with a well-established, global business who are looking to bring in an Export Team Leader to join their customer and export operations team.

This is a great opportunity for someone who enjoys being in the detail of day-to-day operations, but also leading a team and driving improvements across processes, customer experience, and compliance.

You'll be sitting at the heart of the business - working closely with customers, internal teams, and global stakeholders to keep everything moving smoothly.

What you'll be doing:

You'll have a varied role, but day to day will include:

• Leading the customer service and export operations team, making sure everything runs efficiently and customers are supported throughout the process
• Managing export logistics, including forwarders, documentation, certifications and global customs procedures
• Taking ownership of the customer complaint process, ensuring issues are resolved and improvements are made
• Supporting pricing and order management through ERP systems
• Working closely with sales and global teams to manage customer accounts and contracts
• Driving cross-functional communication across the business
• Ensuring everything is aligned with trade compliance, export controls and customs regulations
• Getting involved in trade finance activities (letters of credit, payment terms, guarantees etc.)

About you:

I'm keen to speak with people who have:

• Experience in export, logistics or international customer operations
• A strong understanding of customs procedures and trade compliance
• Previous experience leading or mentoring a team
• Confidence working cross-functionally and building strong relationships
• Exposure to ERP systems and structured processes
• Ideally some knowledge of trade finance / letters of credit (but not essential)

Why it's worth a conversation:

This is a business that genuinely values collaboration, continuous improvement and giving people the autonomy to make an impact.

It's a role where you can really shape how the team operates, while still being hands on in a fast paced, global environment.