Expo Customer Co-Ordinator - Howden

We have two openings offering Part-time hours;

Wednesday, Friday & Saturday 9am-5pm

Friday & Saturday 9am-5pm

We are looking for 2 x Part-time Customer Co Ordinator who will be based at the Howden Expo in Howden.

Role Overview

The Role is designed to welcome end users to generate new leads for depots and account holders local to the end users' address. You will meet and greet visitors by appointment and manage ad hoc walk ins where required. Showcase the Howden Kitchen ranges by social interaction to understand the end users' requirements which are then passed on to the depots local to the end user. This role will also support planned open events throughout the year.

Role Dimensions

• Managing incoming web leads to qualify and book appointments for customer expo visits.
• Accurately record end user details to pass to depots and maintaining GDPR compliance.
• Accountable for ensuring the Expo is to a high standard, opens on time, adequate catering, customers are greeted and attended to professionally.
• Leads are processed in accordance with the relevant SLA's.
• Liaising and supporting depots who wish to attend with their customers.
• Showcasing the expo to senior management teams throughout the business.

Key Accountabilities & Responsibilities

• Meet and greet all visitors and put in contact with the relevant person if required, in line with agreed standard of service.
• Maintain an accurate record of visitors to satisfy Health and Safety practices.
• Liaising with onsite personnel to ensure health and safety are adhered to, along with security requirements of the site.
• Capture visitor details, requirements, and book any follow up services where required.
• Strong breadth of product knowledge.
• Co ordinate visitors booking system.
• Work closely with marketing to help promote on social media platforms and provide feedback where necessary.

Key Performance Indicators

• Lead Conversion Rates to Survey stage
• Sales Revenue expectations met, in line with the number of visitors.
• No visitor waiting times.

Key Challenges

• A strong application of Howdens Product Knowledge across all Kitchen ranges and appliances
• Confidently converse with visitors to match their requirements to the range of products available.

Essential Skills & attributes you need to be a successful Expo Customer Co ordinator

• Educated with Functional Skills - GCSE English & Maths
• Kitchen design application
• Articulate with strong influencing skills
• Analytical with the ability to interpret and explain data to a diverse group with high variations in product knowledge
• Computer literate
• Ability to respond to changing demands and prioritiesConsiders challenges as an opportunity to consider and suggest alternatives
• Is results driven and takes pride in delivering to SLA's
• Ability to build solid working relationships and effectively communicate at any level
• People focused and lead by example, take pride in delivering results through others
• Team player
• Takes responsibility for and ownership of own work
• Put both internal and external customers first

Please note that candidates applying for this role must have a valid right to work in the UK, and we do not offer sponsorship of employment for any depot positions at this time.

In compliance with equal opportunity employment laws, Howdens is an equal opportunity employer.