Experienced Service Advisor, Shrewsbury

Based at: JT Hughes Shrewsbury, 5 Battlefield Road, Shrewsbury, SY1 4AB

Reports to: Aftersales Manager

Job Purpose: To support the Aftersales Team (Service/Warranty)

Schedule: Monday-Friday 08 30 (60 min lunch break)

Additional Hours: Saturdays 08 30 on a rota basis payable at Base Hourly Rate

Salary up to £28,585.45 per annum + bonus opportunity (depending on experience)

Key Responsibilities

The role is to offer full support to our Aftersales Department. Your main responsibilities will include: dealing with customers both in person and over the telephone, recording customers' requirements in a professional and polite manner, booking vehicles into our workshop, arranging service loan vehicles and producing customer invoices.

Skills and Qualifications

• At least 2 years' experience in a customer service role
• Excellent communication skills - both telephone and face to face
• Highly organised, enthusiastic and confident, with a willingness to seek help when needed
• Strong attention to detail and a desire to learn and develop skills
• Full UK Driving Licence
• Team player, driven and passionate about delivering a high standard of customer service

Benefits

• Salary depending on experience
• Death in Service Insurance
• Company Pension
• Discounted Repairs and Discount on New/Used Car Purchase
• 28 days holiday, increasing to 30 days after 12 months of service (includes bank holidays)

Contact: JT Hughes Shrewsbury Mitsubishi Service Centre, Unit 1 Civic Park, Vanguard Way, Battlefield Enterprise Park, Shrewsbury, SY1 3TH, Phone: