Experience and Commercial Manager

About the Role

We are seeking a commercially driven Centre Manager to lead the overall performance of our site. This is a senior, hands on leadership role responsible for delivering an exceptional customer experience, strong financial results, and full operational and compliance excellence. You will take ownership of both the commercial success and day to day operations of the centre, with a strong focus on driving revenue across coworking memberships and meetings & events.

About You

• Experience in coworking, hospitality, meetings & events, or flexible workspace environments
• A strong track record in customer facing, revenue driven roles
• Confidence in business development, networking, and relationship management
• Excellent communication and organisational skills

Key Responsibilities

• Deliver and exceed monthly budgets and KPIs
• Maximise revenue from coworking memberships and meetings & events
• Drive growth using all available products and services
• Monitor financial performance, including forecasting and cost control
• Support budgeting and performance reporting

• Oversee smooth day to day centre operations
• Manage customer onboarding, including move ins and operational setup

• Lead, manage, and develop the on site team

• Ensure full compliance with health and safety policies and procedures