Exit Operational Design Expert

*2-3 DAYS ONSITE IN LONDON*

Key Responsibilities

Design, set up, and run a Central Exits Utility aligned with operating model, ensuring consistency and control across regions and business units.
Lead end-to-end Exit Operations, covering voluntary, involuntary, retirement, internal mobility exits, and complex offboarding scenarios.
Develop and implement process frameworks, SLAs, and governance models for exit operations in alignment with HR, Risk, Legal, Compliance, and Technology teams.
Drive standardization and centralization of exit processes across global locations, ensuring efficiency, scalability, and regulatory compliance.
Partner with technology teams to enable workflow automation, exit checklists, control dashboards, and integration with HR systems (Workday experience preferred).
Ensure risk mitigation and control adherence across all offboarding touchpoints including access de-provisioning, asset returns, payroll adjustments, and regulatory notifications.
Manage operational metrics, KPIs, and reporting frameworks to measure service delivery, control effectiveness, and process health.
Lead remediation activities for audit findings, operational incidents, and regulatory actions related to exit processes.
Support transformation initiatives such as process optimization, digitalisation, and global hub strategy execution.
Provide SME advisory to senior leadership on exit processes, policy design, control enhancements, and change impacts.

Required Skills & Experience

7-12 years of experience in Exit Operations, HR Service Delivery, or Workforce Operations within large universal or global banks.
Proven expertise in building and managing centralised exit/offboarding utilities at scale.
Strong knowledge of risk, control, audit, HR policy, and regulatory requirements related to employee offboarding.
Hands-on experience with operational process design, workflow automation, and transitioning decentralised processes into a centralized utility.
Deep cross-functional understanding of HR processes (eg, HR Ops, Access Management, IT Asset Mgt, Payroll, Compliance, Third-party vendors).
Strong stakeholder management experience across HR, Operations, Risk, Legal, Security, IT, Finance and senior leadership.
Experience in global service hub models, shared services, or captive operations.
Proficiency in working with tools like Workday, ServiceNow, Control Dashboards, and other HR/ops systems.
Excellent problem-solving, analytical, and communication skills.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.