Executive Risk & Escalation Strategist for Customers

Salesforce in Ireland seeks a Customer Risk Manager to lead risk mitigation, escalation management, and executive-level reporting. You will orchestrate cross-functional teams across engineering, product, sales, and leadership to resolve critical customer issues while protecting long-term partnerships.

The role emphasizes data-driven recommendations, risk quantification, and clear status updates to customer executives, with opportunities to drive systemic improvements across Salesforce processes