Excel Expert - Compliance Systems Analyst

Overview

We are seeking an Excel Expert - Compliance Systems Analyst to support the operation of business-critical compliance applications within a fast-paced professional services environment. This role focuses on second-line support, system administration, and troubleshooting across a portfolio of compliance platforms.

You will work closely with Compliance, IT, and third-party vendors to ensure systems are reliable, well-maintained, and optimised for business use. This is an excellent opportunity for someone with strong application support experience who enjoys working in a structured, process-driven environment.

Key Responsibilities

• Provide 2nd line application support for a suite of Compliance systems.

• Manage incidents and service requests through an ITSM platform (eg ServiceNow).

• Monitor system performance and troubleshoot issues across multiple SaaS platforms.

• Maintain system configurations including user access, permissions, and reference data tables.

• Raise and manage support tickets with external vendors, ensuring timely resolution.

• Support system upgrades, testing, and deployments alongside internal technology teams.

• Produce reports and operational metrics for the Compliance function.

• Maintain clear documentation of procedures, issues, and system changes.

Skills & Experience

• Expert knowledge of Excel and/or Power BI is key

• Experience supporting business-critical applications (compliance, legal, or risk systems preferred).

• Familiarity with ServiceNow or similar ITSM tools.

• Strong understanding of SaaS and on-premise support models.

• Excellent troubleshooting and analytical skills.

• Strong communication skills with both technical and non-technical users.

• Experience managing vendor relationships and external escalations.

• Experience with Intake & Conflicts systems (eg Intapp) or workflow tools such as Power Automate.

Personal Attributes

• Highly organised and detail-oriented.

• Confident working across teams and stakeholders.

• Strong sense of ownership and accountability.

• Comfortable working in a process-driven, regulated environment.

• Proactive, reliable, and solution-focused.

Why Apply?

This role offers exposure to critical business systems in a structured and professional environment, with opportunities to build expertise in compliance technologies and vendor management. You'll be part of a collaborative team where your work directly supports operational risk management and regulatory compliance.