Examinations Administrator (Theory)

Examinations Administrator (Theory)

£31,531 p.a plus excellent benefits

London WC1 and home-based

35 hours per week, full-time

Permanent

The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly organised and detail-oriented Examinations Administrator (Theory) to support the smooth and effective delivery of the College's MRCPCH theory examinations. This role is central to ensuring the integrity, reliability and high operational standards of the examinations that underpin paediatric training in the UK and internationally.

As part of the Theory team, you will support the administration of three MRCPCH theory examinations, each delivered three times a year, and play a key role in maintaining and developing the systems that support the examinations process. Reporting to the Examinations Coordinator (Theory), you will act as a key point of contact for internal colleagues, external suppliers and candidates, ensuring seamless workflows, accurate data handling, and excellent customer service.

With a strong focus on systems, operational delivery and cyclical work patterns, the postholder will bring excellent organisation, communication and technical skills to support the full lifecycle of exam delivery, as well as contribute to wider Theory & Standards team activity, including events and assessment production.

Key responsibilities include:

• Supporting developments and implementation around integration between various systems used in an examinations context
• Monitoring, updating and maintaining system integrations and acting as a key point of contact for related queries
• Providing guidance and support to colleagues, suppliers and candidates on system-related processes
• Supporting administration of events organised across the Theory & Standards (T&S) team
• Coordinating candidate registrations and handling high volumes of enquiries via phone, email and digital platforms
• Providing exam-day support, including monitoring candidate progress and assisting with post-exam complaint processes
• Supporting FOPTAS and AKP Examinations Administrators with workflow quality assurance and validation
• Supporting the development and implementation of the Assessment and Recruitment Content Hub Event (ARCHE)

Essential skills and experience include:

• Relevant administrative experience
• Strong affinity with systems supporting administrative functions (e.g., exam delivery platforms, CRM systems)
• Experience of managing high-volume and cyclical workloads
• Strong written and oral communication skills, including the ability to present information clearly and professionally
• Ability to deliver multiple objectives within tight timeframes and maintain high standards of accuracy
• Excellent organisational skills with a methodical approach and strong attention to detail
• Proficiency in Microsoft Word, Excel, Outlook and experience of databases and digital administrative tools
• Strong interpersonal skills, with tact, discretion and diplomacy

Desirable:

• Experience in examinations administration
• Experience working in a membership organisation, education or training environment
• Experience supporting booking processes and events

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment - we place a high priority on ensuring only those who do so are recruited to work for us.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

Closing date: 10 December 2025.

Interview week commencing 15 December 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.