Events Assistant

CATERINGASSISTANT PURPOSE OF THE ROLE

To supportand contribute tosmooth running ofspecificcatered eventor client space.

REPORTING

Events Manager.

DEPARTMENT

Hospitality &Events.

DUTIES AND RESPONSIBILITIES

Set up:

• Perform set-up ofrooms and event spaces,and other special service tablesandstations, banqueting rooms, dining tables, and coffee or beverage bars to company standards.
• Switch on all necessary equipment, ensuringthey'rein good working conditionsand stored correctly, reportingany issues to management.
• Perform restocking of allservice areas with cutlery, crockery, glassware,condimentsand all necessary items before delivery.
• Support the team with any relevant task to ensure a smoothset-up.
• Attend andparticipateto team briefings.

Delivery:

• Communicate with the kitchen and senior teams about all relevant matters to a smoothdelivery, in collaborations with all colleagues.
• Perform clearing and cleaning tomaintainall areas neat and organised to company standards and event specifics.
• Perform and ensurepromptreplenishing of food and beveragestoagreed specificcateringlevels,maintainingservice,transportationandstoragestandards.
• Monitor assigned stations to guarantee agreed specificcateringlevels.

Close:

• Perform cleaningand dismantlingof all equipment, buffets, dining tables,stationand banqueting areasand ensure they are left in proper condition and sanitized.
• Perform date checks, disposing of expired products, and handling safely leftover food.
• Perform cleaning of allserviceand diningsurfaces; sweeping and mopping of floors; ensure all areas are left clean.
• Perform restocking ofsupplies andensure adequatepreparation for the next event.
• Support the team with any relevant task to ensurean appropriaterestoringof all event areas.

CUSTOMER SERVICE

Ensure to prioritise customersabove alltasks.

• Contribute to creating a welcoming environment, always greeting customers warmly and professionally.
• Exceed andanticipatecustomers' needs, striving to accommodate special requestswithin company practice and procedure.
• Upkeep product knowledge tohandle customers' queries andensuresatisfaction.
• Handle customers' complaints, escalating to managers when necessary.
• Provide help even if outside the specific rolewhere suitable.

COMPLIANCE

In accordance withyour role, obtain knowledge of:

• Food safety
• Health & Safety
• Fire safety
• Alcohol service
• Data protection
• Licensing
• Be proficient using our learning platform to complete all assigned courses within the giventimeframe.

CLIENT RELATIONSHIP

• Followallclient building rules and policies, and report anyissues or concernsrelated to those.
• Maintain professional conduct and behaviour while on client premises, evenoutside the working schedule.
• Do not take any actions that could damage the client's reputation.

GENERAL

• Be punctual for shifts,in clean correct uniform, andmaintainhigh grooming standards.
• Adhere to company policies, standards, and values in all actions.
• Maintain a professional approach with all individuals.
• Demonstrate openness to new learnings andself-development.
• Be flexiblein supporting other areas or locations of the business, other than your home site.