Events and Reservations Manager

Job Title: Events and Reservations Manager

A well established hospitality venue in Victoria is seeking a confident, hands on Reservations & Events Manager to lead a stable team of seven to oversee all incoming enquiries, bookings, and event coordination. The role focuses on driving revenue, managing third party platforms, producing key reports, and ensuring a smooth, guest focused reservations operation.

You'll motivate and organise the team, manage rotas, support private dining and membership activity, and maximise every reservations or events opportunity. Strong communication skills, excellent attention to detail, and experience with systems such as Quadranet, OpenTable or Collins are essential.

Events and Reservations Manager Benefits:

• Monday to Friday shift patterns.
• A guaranteed base package of £45,000 per annum (base/tronc). Additional tronc is payable on top (non-contractual)
• Bonus related incentives payable twice per annum.
• Based in Victoria - easy commute from most areas in London.
• Very stable team and operation.

Events and Reservations Manager Responsibilities:

• Responsible for the reservations and events team.
• To help answering telephone enquiries.
• Delegating staff Rota's.
• Ensuring the team are motivated and organised.
• Managing all third party enquiries.
• Management of reports for reservations and events.
• Responsible for the groups Private Dining & Membership Manager.
• Development of sales revenue both pro/reactive.

Events and Reservations Manager Requirements:

• A hands on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
• Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
• An enthusiastic team player with a guest focused approach and excellent attention to detail.
• A result driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
• Have a pro active role in recruiting new members for the restaurant.
• Assist with hosting Events when required