Europe VOC & CX Leader - Turn Feedback into Action

QBE in London seeks an experienced Customer Experience Manager to lead the Voice of Customer programme for its European Operations division. You will own end-to-end VOC surveys, insights, reporting, and actions from customer feedback to improve business outcomes.

You will partner with ExCos, Market Management, Claims and Underwriting to embed customer insight into decision-making, while maintaining a strong focus on EO priorities and Group CX standards.