EU Operations Manager

This is a senior operations manager role, with responsibility for leading our UK and wider EU business operations. In this role, you will focus on making our team more efficient to support our business growth. You will also manage a junior team member, guiding their daily work while you focus on projects like staffing that are critical for our business to succeed.

Responsibilities Local (UK) Office and Team Management

• Supervising and mentoring the team's Operations Specialist and guiding their professional growth while they deliver daily office tasks.
• Driving excellence in the workspace by expertly sourcing and managing vendors.
• Evolving our UK workspace to meet the needs of our growing team and fostering a productive environment.
• Managing calendars and logistics to orchestrate seamless meetings, including room bookings, catering and technical setups.
• Serving as a key point of contact to help teams troubleshoot operational and technical issues.
• Taking an active role in UK recruiting processes in collaboration with the EU HR Director and communicating with potential candidates.
• Managing key aspects of employee onboarding and ensuring a smooth introduction to the team.
• Leading in person social and office events to create memorable impressions and a cohesive office culture.
• Collaborating regionally across EU, US and India People and Operations teams to streamline UK EU operations and ways of working.

Business Growth and Excellence

• Driving high impact operational projects for the EU region, such as leading the team staffing process and providing operational support for BD/Marketing efforts, in partnership with regional leadership.
• Working directly with Finance to manage budgets and office spending.
• Developing reporting of key operational metrics for regional leadership.
• Enabling firm excellence by supervising expense report reviews and timesheet compliance.

Desired Experience and Skills

• 3+ year college degree preferred.
• 5+ years in an operations role, with at least 3+ years in operations management.
• Excellent written and verbal communication skills.
• Superb organisational skills and ability to multi task and prioritise work.
• Extremely tech savvy.
• Proficient with Microsoft Word, Excel and PowerPoint - a must.
• Proficient in Apple OS and Google Suite apps.
• Ability to quickly build proficiency in other programs.
• Passionate, curious and open minded personality with a proactive approach to anticipating and supporting the needs of the team.