EU Claims Operations Lead - Supervisor

Emerald Airlines is looking for a Customer Claims Supervisor to manage daily operations of the EU261 customer claims process. In this role, you will supervise a team, ensuring claims are handled accurately and efficiently while adhering to EU regulations and company policies.

Your responsibilities will include monitoring team performance, managing escalated cases, and driving process improvements. Ideal candidates possess 3-5 years of claims management experience in the airline industry, along with strong leadership and communication skills.