Estate Maintenance Operative

Role Title: Estate Maintenance Operative (External Job Title) Neighbourhood Response Officer (Internal Job Title) - Sussex

Hours: 35 hours per week, Monday-Friday

Salary: £30,654 to £38,317 per annum (salary offered dependent on experience)

Location: Sussex

Contract: Permanent

What we re looking for?

We re looking for a committed and enthusiastic person to join our Neighbourhood Response team and to work with colleagues across West and East Sussex.

The expectation is that you'll be on the Sussex patch five days a week and live within a reasonable distance for responsive / emergency incidents. This role covers West and East Sussex including areas such as Brighton, Horsham, Crawley and Uckfield.

Your experience of completing general property repairs will be valuable to ensure you re able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must.

You ll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You ll be provided with full IT equipment including laptop, iPad and mobile phone.

For more information please take a look at the job description: neighbourhood-response-officer.pdf

To apply:

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it s really important that you provide as much detail as possible in your application. We re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to open doors to better lives for our customers . We thrive to be customer pioneers; providing a great customer experience.

We re proud to have been recognised as one of The Sunday Times Best Places to Work 2025, based on feedback from our colleagues.

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

In return, you ll receive:

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you ()

Want to know more about Moat?

Check out our social media feeds!

Facebook: Moat Homes

If this sounds like the role for you, apply by 11pm on Wednesday 24th September 2025 and be part of something bigger!

Interview Date: Interviews will take place on 6th and 7th October 2025.

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email .