Estate Agency Director

Location: Must reside within the designated Divisional Location (South West)

Accountable to: Chapter Managing Director

Responsible for: A defined multi-function Division of the Spicerhaart Network

Main Purpose of the role:

Responsible for the implementation and delivery of the Division's strategic operating plans including sales performance within the income, profit and market share across Estate Agency and Legal Services with oversight and contribution to the Financial Services and New Homes operation.

Critical Activities/Main duties:

• Listings and Market share driven through a culture of canvassing and prospecting; embeds, owns and actively evidences the Company principles for Canvassing, Prospecting and Market Share to optimise 'Divisional' business opportunities.

• Drives and creates a partnership culture throughout the 'Division'.
• Operates and supports partnership working across all business streams within the 'Division' to maximise operational efficiency.

Activities/Main duties:

• To contribute and support the CMD in devising 'Divisional' strategy that ensures profitable growth and continuous improvement. Specific focus will be applied to the role relevant KPIs and Growth of Market Share within the defined territory.
• Builds and develops a highly effective Divisional Management Team whilst embedding the core behaviours, values and principles of the Company.
• Ensuring that the 'Divisional' operating objectives and standards of performance are understood and owned by the Divisional Management Team and all employees.
• Defines and delivers minimum standards across the 'Division'.
• Ensures the 'Division' adheres to the 'Spicerhaart Way'.
• Creates and drives a culture of coaching that leads to a high performance culture (best in class ethos).
• Leads and motivates the 'Divisional' business at all times.
• Works collaboratively with the wider business to ensure that the Divisional strategy for recruitment, retention, training, coaching and developing is aligned to the 'Divisional' goals.
• Effectively implements Company and Business Policy within the 'Division'.
• Represents the 'Division' (is known as the face of the 'Division' both internally and externally).
• Ensures the implementation of and compliance with 'Divisional' operational planning and financial control systems.
• Regular monitoring of the 'Divisional' operating and financial results against plans and budgets, with an aim to improve and increase profitability.
• With the agreement of the CMD takes remedial action where necessary.
• Accountable for the legal and commercial compliance throughout the 'Divisional' business.
• Supports the CMD in creating a culture of innovation.
• Creates a universal knowledge and understanding across the Division and commits to HR best practices including recruitment, training, performance management, and employee relations.
• Takes personal accountability for staff retention, intervening where appropriate to prevent regretted leavers.
• Ensures engagement in local marketing initiatives.
• Establishes and owns internal audit and compliance processes.
• Ensures Health and Safety of all colleagues, with all reporting carried out in compliance with legislation and policies.

• Takes responsibility for the Brand's reputation within the public forum and B2B, with Review platforms playing a key role.
• Contributes as a senior member of the Chapter Board.

Role Specific Competencies:

• People Management; ability to lead and motivate a workforce, conduct high-level 1:1s and reviews focusing on performance and development.
• Strategic Management; provides clear direction and purpose.
• Contributes to and drives change effectively; gains buy-in early.
• Personal Impact; demonstrates knowledge and competence daily.
• Uses influencing strategies.
• Understands and predicts market trends across Divisional streams.
• Marketing experience; responds to Divisional requirements.
• Champions basics: canvassing, prospecting, social media, video, FLINK, 5-star reviews, door knocking, OMOM.
• Evaluates and challenges the status quo.
• Builds and sustains long-term performance and capacity.
• Embeds a culture of self-belief and confidence.
• Operates effectively in a multi-faceted 'One Team' operation.

Core Behaviors:

• Implements initiatives to improve the 'Division' long-term.
• Creates shared vision and excitement for change.
• Fosters a collaborative culture.
• Builds coalitions with key decision makers.
• Acts as a long-term mentor and coach.
• Inspires professional pride and high performance.
• Ensures best practice across the Chapter.
• Focuses on career planning, leadership development, and succession planning.
• Leads and coaches with effective communication, nurturing a coaching culture.
• Leads individuals of varying experience with situational leadership.
• Demonstrates remote leadership skills, managing geographically dispersed teams.
• Capable of training, presenting, and motivating via various multimedia platforms.

Essentials:

• Proven leadership and management of large, geographically spread teams.
• Successful experience leading through leaders.
• Strong presentation skills for diverse audiences.
• Analytical skills to process and report on large data volumes.

We are currently conducting interviews via video software. To proceed, you need:

• Full UK Driving Licence
• Legal right to work in the UK
• Evidence of right to work (e.g., visa, documentation)
• Proof of Address
• National Insurance number
• Drivers Licence Check

Equal Opportunities: At Spicerhaart, we celebrate diversity and are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Please inform us of any accommodation needs.

To All Recruitment Agencies: We do not accept unsolicited CVs. Please do not submit CVs to our Talent Team or any company location. We are not responsible for fees related to unsolicited CVs.

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