Equipment & Services Manager

McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.

Department Overview

We're looking for an Equipment & Services Manager to lead the team responsible for making that happen. This is a high impact leadership role at the heart of our National Operations function. You'll shape how our restaurants operate, influence major commercial decisions, and work with suppliers and partners across the UK, Ireland, and our global business.

You'll lead a talented team of specialists and an outsourced group of industry experts to deliver the equipment, services, and facilities solutions that keep our restaurants performing at their best. Your work will directly impact operational efficiency, customer experience, and franchisee investment.

Duties

• Managing a system spend of over £200m, with direct responsibility for £20m+ across key service categories.
• Building strong relationships with 100+ suppliers and ensuring we get the best value, performance, and resilience from our supply chain.
• Overseeing national commercial service arrangements and holding global equipment manufacturers to account.
• Leading digital service innovation, from connected equipment to asset management and cloud based solutions.
• Driving sustainability and energy saving initiatives as part of our Plan for Change.
• Providing data led insights that shape future strategy and guide franchisee investment.
• Presenting recommendations to senior leaders, franchisees, and global partners.

Qualifications

We're looking for someone who combines operational understanding with commercial sharpness - someone who can lead people, manage suppliers, and think strategically.

You'll thrive here if you have:

• Leadership experience in equipment, services, or facilities management.
• Experience working in a multi site, franchise, retail, hospitality, or food service environment.
• Strong commercial and procurement skills, including managing SLAs, KPIs, and supplier performance.
• The ability to simplify complexity and turn insight into action.
• Confidence working with digital tools and a desire to move from reactive to proactive service solutions.
• Excellent communication and relationship building skills.
• Flexibility to travel and adapt to changing priorities.
• A full UK driving licence.
• Most importantly, you'll share our commitment to diversity, inclusion and continuous improvement.